TAMPA, FLORIDA

Contact VialCool

VialCool is a small US store in Tampa, Florida. Every email is read and answered by a person, not a bot.

Orders, shipping and returns

Email support@vialcool.com from the address you used at checkout and include your order number (it's in your confirmation email). Orders typically dispatch within 1–2 business days. Returns are accepted for 30 days for any reason, and the cooler has a 12-month warranty against manufacturing defects. Full terms: shipping & returns.

Before you buy

Not sure your pens or vials fit? Measure your longest one with the cap on and email us the size: the chamber is 178 mm tall and 50 mm across. The questions & answers and the storage and travel guides cover flying, temperatures and what each medication label allows. We can't give medical advice; ask your pharmacist about your medication.

Press and partnerships

Email press@vialcool.com. Specs, photos and the facts sheet are on the about page.